Last Updated: July 31, 2025
1. Information We Collect
When you use our home fitness training services, we collect:
Personal Information
- Contact details: Name, email, phone number, home address
- Fitness information: Goals, current activity level, preferences
- Session data: Training attendance, progress measurements
- Payment information: Billing details (securely processed)
Automatic Information
- Device information (IP address, browser type)
- Website usage data (pages visited, time spent)
- General location data
- Cookies and tracking technologies
2. How We Use Your Information
Service Delivery
- Scheduling home fitness sessions
- Customizing workout programs
- Tracking fitness progress
- Session communication and coordination
Business Operations
- Processing payments and billing
- Customer support and inquiries
- Service improvement and development
- Legal compliance and safety
Marketing (with consent)
- Promotional emails about services
- Fitness tips and wellness content
- New program notifications
3. Information Sharing
We do not sell your personal information to third parties.
We may share information with:
- Service Providers: Payment processors, scheduling software, email services
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In case of merger or acquisition (with same protections)
4. Data Security
We protect your information through:
- SSL encryption for all data transmissions
- Secure servers with regular updates
- Access controls and authentication systems
- Regular security audits
- Staff training on privacy protocols
5. Cookies and Tracking
Our website uses cookies to enhance your experience:
Types of Cookies:
- Essential: Required for website functionality
- Performance: Help us understand visitor interactions
- Functional: Remember your preferences
- Marketing: Deliver relevant advertisements (with consent)
You can manage cookie settings through your browser. Learn more at All About Cookies.
6. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update inaccurate or incomplete data
- Delete: Request deletion of your information
- Restrict: Limit how we process your data
- Portability: Receive your data in portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us using the information below. We respond within 30 days.
7. Data Retention
We retain your information:
- Active customers: While you use our services
- Former customers: 7 years for business records
- Marketing lists: Until you unsubscribe
- Website data: 2 years for analytics
8. International Transfers
Your data is primarily stored in Australia. Any international transfers include appropriate safeguards and comply with Australian Privacy Principles.
9. Children's Privacy
Our services are for individuals 16+ years old. For teens (16-18), parental consent is required. We do not knowingly collect information from children under 16.
10. Policy Changes
We may update this policy occasionally. Material changes will be communicated via email or website notice 30 days before taking effect.
Regulatory Compliance
This policy complies with:
- Australian Privacy Principles (APPs)
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
For privacy rights information, visit Office of the Australian Information Commissioner.
