Last Updated: July 31, 2025 | Effective Date: July 31, 2025
1. Acceptance of Terms
Welcome to Selvontra. By accessing our website, booking our home fitness training services, or using any of our offerings, you agree to be bound by these Terms of Use and all applicable laws and regulations.
Important: If you do not agree with any part of these terms, you must not use our services. Your continued use constitutes acceptance of any updates to these terms.
These terms create a legally binding agreement between you and Selvontra regarding your use of our home fitness training services.
2. Description of Services
Selvontra provides professional home fitness training services, including:
Core Services
- In-home personal training sessions lasting 15-30 minutes
- Customized workout programs tailored to individual fitness levels
- Fitness assessment and progress tracking
- Nutritional guidance and lifestyle coaching
- Equipment provision for training sessions
- Online consultation and support services
Service Locations
Our primary service area covers the Greater Sydney region, with our headquarters located at 104 Trobriand Cres, Glenfield NSW 2167. Service availability may vary by location and trainer availability.
Service Nature: Our services focus on fitness, wellness, and lifestyle improvement. We do not provide any form of health advice or therapeutic services.
3. User Eligibility
Age Requirements
- Adults (18+): Full access to all services
- Minors (16-17): Require written parental consent and supervision
- Under 16: Services not available
Fitness Requirements
Users must:
- Complete a fitness assessment questionnaire
- Disclose any physical limitations or concerns
- Obtain clearance from a healthcare professional if recommended
- Be physically capable of participating in exercise activities
Health Considerations: While we do not provide health advice, we recommend consulting with your healthcare provider before starting any new fitness program, especially if you have pre-existing conditions.
4. Account Registration and Information
Registration Requirements
To use our services, you must provide:
- Accurate personal information (name, contact details, address)
- Current fitness level and exercise history
- Emergency contact information
- Payment information for service fees
Account Security
- You are responsible for maintaining account confidentiality
- Notify us immediately of any unauthorized account access
- Update your information promptly when changes occur
- Do not share account credentials with others
Information Accuracy: Providing false or misleading information may result in service termination and potential safety risks during training sessions.
5. User Responsibilities
During Training Sessions
- Follow trainer instructions and safety guidelines
- Provide a safe, clean environment for training
- Ensure adequate space for exercise activities
- Communicate any discomfort or concerns immediately
- Respect trainer professionalism and boundaries
Home Environment Preparation
- Clear appropriate space for exercise (minimum 6x6 feet)
- Ensure proper lighting and ventilation
- Remove hazards or breakable items from workout area
- Provide access to water and towels
- Secure pets or children during sessions
Communication and Scheduling
- Provide accurate contact information
- Respond to scheduling communications promptly
- Give minimum 24-hour notice for cancellations
- Be available and ready at scheduled session times
6. Prohibited Conduct
The following behaviors are strictly prohibited:
Safety Violations
- Ignoring safety instructions or trainer guidance
- Using equipment improperly or unsafely
- Training while under the influence of substances
- Concealing health conditions that affect exercise safety
Inappropriate Behavior
- Harassment, discrimination, or inappropriate conduct toward trainers
- Recording sessions without explicit consent
- Sharing confidential training methodologies
- Making false claims about service results
Service Misuse
- Using services for purposes other than fitness training
- Attempting to reverse-engineer proprietary training methods
- Providing false information during registration
- Violating intellectual property rights
7. Payment Terms and Conditions
Pricing and Fees
- Session fees are clearly outlined before booking
- Prices may vary based on session length, frequency, and location
- All prices include GST where applicable
- Package deals and memberships have specific terms
Payment Methods
- Accepted payment methods: Credit cards, debit cards, bank transfers
- Payment is required before or at the time of service
- Auto-billing available for regular customers
- Payment processing handled by secure third-party providers
Late Payment Policy
Overdue payments may result in service suspension. A late fee of $25 AUD may apply to payments more than 7 days overdue. Services will resume upon payment of all outstanding amounts.
8. Cancellation and Refund Policy
Session Cancellations
- 24+ hours notice: Full credit or reschedule
- Less than 24 hours: 50% charge applies
- No-show: Full session charge
- Emergency situations: Evaluated case-by-case
Package and Membership Cancellations
- Monthly memberships: 30-day written notice required
- Session packages: Refunds prorated for unused sessions
- Annual commitments: Subject to specific contract terms
- Refund processing time: 5-10 business days
Cancellation by Selvontra: We reserve the right to cancel services due to safety concerns, inappropriate behavior, or breach of these terms. Refunds will be provided for prepaid unused sessions.
9. Limitation of Liability and Disclaimers
Assumption of Risk
You acknowledge that:
- Physical exercise involves inherent risks of injury
- You participate in training sessions voluntarily
- You understand your physical limitations
- Results may vary between individuals
Liability Limitations
Selvontra's liability is limited to the maximum extent permitted by Australian law. We are not liable for:
- Injuries resulting from failure to follow instructions
- Pre-existing health conditions that worsen during training
- Indirect, consequential, or punitive damages
- Damages exceeding the amount paid for services
Insurance and Indemnification
Selvontra maintains professional liability insurance. You agree to indemnify us against claims arising from your misuse of services or violation of these terms.
10. Intellectual Property Rights
Selvontra Property
All content, training methodologies, workout programs, and materials are protected by intellectual property laws:
- Proprietary training techniques and methodologies
- Website content, design, and functionality
- Marketing materials and brand elements
- Training videos, guides, and educational content
User Restrictions
- Do not reproduce, distribute, or commercialize our content
- Personal use only for training materials provided
- No reverse engineering of training methodologies
- Respect trademark and copyright protections
User-Generated Content: Any feedback, suggestions, or testimonials you provide may be used by Selvontra for marketing purposes with your consent.
11. Termination of Services
Termination by User
- Cancel services at any time with appropriate notice
- Final session must be completed or paid for
- Account data will be retained per privacy policy
- Outstanding payments must be settled
Termination by Selvontra
We may terminate services immediately for:
- Violation of these terms or safety protocols
- Non-payment of fees
- Inappropriate behavior toward staff
- Providing false information
- Legal or safety concerns
Effect of Termination: Upon termination, all rights to use our services cease immediately. Prepaid fees for unused services will be refunded according to our refund policy.
12. Governing Law and Dispute Resolution
Applicable Law
These Terms of Use are governed by the laws of New South Wales, Australia, and Australian federal law. Any disputes will be subject to the jurisdiction of Australian courts.
Dispute Resolution Process
- Direct Resolution: Contact us first to resolve issues
- Mediation: If direct resolution fails, we prefer mediation
- Legal Action: Court proceedings as a last resort
For consumer rights information, visit the Australian Competition and Consumer Commission.
13. Changes to Terms
Modification Process
- We may update these terms periodically
- Material changes require 30 days advance notice
- Notice will be provided via email and website posting
- Continued use after changes indicates acceptance
Version Control
We maintain version history of our terms. Previous versions are available upon request. The current version always governs your use of our services.
Additional Important Information
Force Majeure
Selvontra is not liable for service delays or cancellations due to circumstances beyond our control, including but not limited to natural disasters, government actions, or public health emergencies.
Severability
If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect.
Entire Agreement
These terms, along with our Privacy Policy and any service-specific agreements, constitute the complete agreement between you and Selvontra.
Consumer Rights
Nothing in these terms limits your rights under Australian Consumer Law. For information about your consumer rights, visit ACCC Consumer Rights.
Acknowledgment and Agreement
By using Selvontra's services, you acknowledge that:
- You have read and understood these Terms of Use
- You agree to be bound by all terms and conditions
- You understand the risks associated with physical exercise
- You consent to data collection as outlined in our Privacy Policy
- You will comply with all applicable laws and regulations
Agreement Confirmation: Your first use of our services constitutes acceptance of these terms. For written confirmation of agreement, please contact our legal department.
